| |
Call
Center Solutions:
The contact center is your central point of contact with your customers.
That’s why NEC Unified Solutions offers a broad range of contact
center solutions – addressing the needs of contact centers
from very small to very large; from loosely structured groups with
informal agents to organizations with dedicated agents; from contact
centers with straightforward applications serving single customer
types to those with complex applications serving a wide variety
of customers.
- Do you need
a strong framework to support customer contacts? NEC Unified Solutions
provides powerful, fully-integrated systems to address your contact
center’s communication needs.
- Are you
trying to evaluate your contact center’s performance and
plan for the future without adequate statistical information?
Our management information systems offer detailed information
on agent productivity, system performance and performance of the
contact center as a whole. This data can be used for real-time
productivity management as well as creating the historical foundation
for analysis and planning.
- How do your
customer’s perceive your contact center? Our contact center
applications can help you improve that critical first impression
by increasing customer access options and alternatives, streamlining
customer transactions and creating a closed-loop system with contact
follow-up.
- Could your
contact center be more efficient? Could it work in a more cost-effective
manner? NEC Unified Solutions’ products and applications
for contact centers enable you to enhance agent productivity;
implement workforce management for forecasting, scheduling and
tracking schedule adherence; streamline your processes, procedures
and reporting through workflow management; and support the performance
supervision critical for evaluation, quality assurance and training.
- Do you offer
your customers a choice in how to contact you? Can you maintain
consistent functionality and information regardless of the media
type used? We support customer loyalty initiatives with multimedia
access technologies, allowing you to create consistent customer
handling combined with the ability to prioritize customers and
customer contacts for preferred or expedited handling.
The wide range
of products, applications and services available from NEC Unified
Solutions are designed to provide contact centers with a framework
that enables exceptional customer service and supports organizational
efficiency. Our solutions address your most important needs: increasing
your ability to respond, measuring performance, enhancing customer
satisfaction, increasing management effectiveness and developing
customer loyalty.
Contact Center strategy includes:
 CCDesign
White Paper
Skills
Based Routing White Paper
Elite
ACD Plus Presentation
CallCenterWorx
Business Brochure
CallCenterWorx
MIS Brochure
QueueWorx
Brochure
|
|
